Last Updated: September 29, 2026

We want you to be confident when purchasing from Black Project. If something isn’t right with your order, please contact us and we’ll do our best to help.

This Returns & Refunds Policy applies to eligible products purchased directly from Black Project through blackprojectsup.com. Products purchased from an authorized Black Project retailer should normally be returned to the retailer from which they were purchased.

30-DAY RETURN POLICY

Eligible products may be returned within 30 days of delivery for a refund, subject to the conditions below.

To be eligible for a return, the product must:

• Be unused and in new, resalable condition
• Be free from damage, scratches, wear, modification, or other signs of use
• Include all original components, accessories, and packaging supplied with the product
• Be returned in a manner that protects it from damage during shipping

We reserve the right to refuse a return or reduce the refund where a product is returned used, damaged, incomplete, modified, or otherwise not in its original resalable condition, to the extent permitted by applicable law.

STARTING A RETURN

Please contact Black Project before returning a product.

• Include your name, order number, product being returned, and reason for the return.
• We will provide return instructions and the appropriate return address.
• Please do not send a return without contacting us first, as this may delay processing.

RETURN SHIPPING

Unless the product is defective, damaged on arrival, incorrect, or we have agreed otherwise, the customer is responsible for the cost of returning the product to Black Project.

We recommend using a trackable shipping service and retaining your tracking information until your return has been completed.

Black Project is not responsible for returned products that are lost or damaged in transit due to inadequate packaging or the return carrier, except where applicable law provides otherwise.

ORIGINAL SHIPPING CHARGES

Original shipping charges are non-refundable unless the return results from an error by Black Project, a defective product, an incorrect product being supplied, or where otherwise required by applicable law.

Any expedited or additional shipping services selected by the customer are also non-refundable.

REFUNDS

Once your return has been received and inspected, we will process an approved refund to the original payment method.

Please allow time for your bank, credit card provider, PayPal, or other payment provider to process and post the refund after it has been issued by Black Project.

We will notify you if there is an issue with the condition of your return that affects your refund.

EXCHANGES

If you would like to exchange a product for a different size, model, or configuration, please contact us.

Depending on the circumstances and product availability, we may arrange an exchange or ask you to return the original product and place a new order.

Any difference in product price or applicable shipping charges may need to be paid before the replacement product is shipped.

INCORRECT OR DAMAGED ORDERS

If you receive the wrong product, your order arrives damaged, or you believe there is another problem with your shipment, please contact us as soon as possible.

Please include your order number and photographs of the product, packaging, shipping label, and damage where applicable.

Keep the product and its original packaging until we have provided further instructions.

We will work with you to resolve the issue, which may include replacement, repair, refund, replacement components, or another appropriate solution depending on the circumstances.

DEFECTIVE PRODUCTS AND WARRANTY CLAIMS

Returns relating to a suspected manufacturing defect are handled under the Black Project 2-Year Warranty rather than as a standard return.

Please review our 2-Year Warranty or contact us for assistance with a warranty claim.

Warranty remedies may include repair, replacement components, product replacement, or another appropriate remedy in accordance with our warranty terms.

DEMO, CLEARANCE, IRREGULAR AND SPECIAL PRODUCTS

From time to time, Black Project may sell demo products, cosmetic irregulars, previous-generation products, clearance products, or other specially priced items.

Any special return conditions or exclusions applicable to these products will be disclosed on the product page or at the time of purchase.

A cosmetic issue or condition that was clearly disclosed before purchase will not, by itself, be considered a product defect.

CUSTOMIZED OR MODIFIED PRODUCTS

Products that have been customized, cut, permanently assembled, modified, or otherwise altered specifically for the customer may not be eligible for return unless defective or otherwise required by applicable law.

This does not affect your rights if the product is faulty or does not conform to applicable legal requirements.

INTERNATIONAL RETURNS

International customers may return eligible products in accordance with this policy.

Unless the return results from an error by Black Project, a defective product, or applicable law requires otherwise, the customer is responsible for international return shipping and any associated shipping, customs, brokerage, tax, or handling costs.

Black Project cannot guarantee that import duties, taxes, VAT, GST, brokerage charges, or similar amounts originally paid to governments, carriers, or third parties will be refundable. Customers may need to contact the relevant authority or provider regarding recovery of those charges.

CONSUMER RIGHTS

Nothing in this policy is intended to limit rights that cannot legally be excluded.

Customers in certain states or countries may have additional statutory rights relating to returns, cancellation, defective products, refunds, or consumer purchases. Where mandatory consumer protection law provides greater rights than this policy, those rights will apply.

CONTACT US

For returns, exchanges, damaged orders, or refund questions, please contact us through our website.

Black Project LLC
Maui, Hawaii, USA

Please use the Contact Us page on our website to contact us regarding privacy matters.