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Customer Support, Shipping & FAQs
We offer free shipping to all 50 states. Enjoy a hassle-free and fast shopping experience with FedEx 2-day nationwide.
Absolutely! As part of our commitment to exceptional service, we provide a free personal consultation with Chris Freeman, a renowned expert in the SUP industry. Chris, with his extensive knowledge and expertise, will personally guide you through the process of selecting the perfect paddle and fin based on your height, paddling style, and preferences. At Black Project SUP, we believe in going the extra mile to ensure your satisfaction and success on the water. Don’t miss out on this invaluable opportunity – contact us today to schedule your free personal consultation with Chris Freeman.
Absolutely! If your local SUP store is an official Black Project retail partner, they will be more than happy to assist you in getting your hands on our high-quality paddles and SUP fins. However, if they are not currently one of our retailers, don’t worry! You have two options: you can conveniently purchase your paddle or fin online directly from our website, or you can kindly request your local store to reach out to us. To find the nearest store, simply refer to our handy Dealer Locator map. We’re dedicated to ensuring you have easy access to our products, no matter where you are.
Please note that customers are responsible for any duties, taxes, and fees that may be applicable in their local market for imported products. These charges are determined by the customs authorities in your country and are beyond our control. We recommend checking with your local customs office to understand the specific regulations and fees that may apply. Should you have any further questions or need assistance, feel free to contact us.
If there happens to be an error with your order, we’re here to make it right. Simply reach out to us, and our team will quickly address the issue to ensure your complete satisfaction. Your happiness is our priority, and we strive to provide exceptional customer service. Count on us to resolve any discrepancies or concerns with your order promptly. We value your trust in us and are committed to delivering a seamless and hassle-free shopping experience. Contact us with any issues.
Contact us and we will provide you with step-by-step guidance on the return or exchange process which may vary with different products. Your satisfaction is our top priority we are here to help you enjoy the best experience on the water.
We understand the importance of providing diverse payment options for our domestic and international customers. That’s why we accept major credit cards, including Visa, Mastercard, American Express, and Discover, ensuring that you can use your preferred card for a seamless checkout experience. Additionally, we offer convenient and secure payment methods like PayPal and Google Pay, which are widely recognized and trusted globally. Whether you’re shopping from anywhere around the world, you can feel confident knowing that your transaction will be safe and convenient. Choose the payment method that suits you best and enjoy a hassle-free international shopping experience with us.
SUP paddles are not one-size-fits-all, and different factors come into play when determining the ideal paddle length. That’s why many of our SUP paddles offer a wide 30cm (12 inches) range of non-twist adjustment. This means you can easily adjust the paddle length to suit your height, paddle board, water conditions, and paddling style. Whether you prefer a shorter paddle for your SUP surfing sessions or a longer paddle length for relaxed touring, our adjustable paddle options have you and your Ohana (family) covered.
We have the perfect solution for gifting to your fellow stand up paddling enthusiasts. Our Black Project SUP gift cards are available in various denominations, allowing you to choose the amount that suits your budget. It’s a convenient and hassle-free way to surprise your loved ones with a thoughtful present. The best part? You can have the gift card delivered directly to their inbox via email, making it a quick and seamless process. Let them embark on their own paddleboarding adventure and explore our range of high-quality products. Give the gift of choice and elevate their paddling experience with a Black Project SUP gift card.