Customer Support, Shipping & FAQs

FAQs

We offer free shipping to all 50 states. Enjoy a hassle-free and fast shopping experience with FedEx 2-day nationwide. 

Enjoy a hassle-free and fast shopping experience with FedEx International Economy.

Flat Rate Shipping

  • Fin (any QTY) = $35 flat rate
  • Paddle (any QTY) = $75 flat rate
  • Paddle and Fin = $75 flat rate

The rates apply per order and not per item, so if you order 10 fins, the shipping is still $50, same goes for paddles. 

Enjoy a hassle-free and fast shopping experience with FedEx International Economy.

Flat Rate Shipping

  • Fin (any QTY) = $35 flat rate
  • Paddle (any QTY) = $75 flat rate
  • Paddle and Fin = $75 flat rate

The rates apply per order and not per item, so if you order 10 fins, the shipping is still $50, same goes for paddles. 

Enjoy a hassle-free and fast shopping experience with FedEx International Economy.

Flat Rate Shipping

  • Fin (any QTY) = $35 flat rate
  • Paddle (any QTY) = $75 flat rate
  • Paddle and Fin = $75 flat rate

The rates apply per order and not per item, so if you order 10 fins, the shipping is still $50, same goes for paddles. 

Enjoy a hassle-free and fast shopping experience with FedEx International Economy.

Countries Covered in Zone #1

  • Austria
  • Germany
  • France
  • Spain
  • Netherlands
  • Denmark
  • Italy
  • Portugal
  • Switzerland
  • Sweden
  • Cyprus

Zone #1 Flat Rate Shipping

  • Fin (any QTY) = $35 flat rate
  • Paddle (any QTY) = $75 flat rate
  • Paddle and Fin = $75 flat rate

The rates apply per order and not per item, so if you order 10 fins, the shipping is still $50, same goes for paddles. 

For Countries NOT Covered in Zone #1 Flat Rate Shipping

  • Fin (any QTY) = $50 flat rate
  • Paddle (any QTY) = $100 flat rate
  • Paddle and Fin = $100 flat rate

The rates apply per order and not per item, so if you order 10 fins, the shipping is still $50, same goes for paddles. 

Enjoy a hassle-free and fast shopping experience with FedEx International Economy.

For Countries NOT Elsewhere Listed 

  • Fin (any QTY) = $50 flat rate
  • Paddle (any QTY) = $100 flat rate
  • Paddle and Fin = $100 flat rate

The rates apply per order and not per item, so if you order 10 fins, the shipping is still $50, same goes for paddles. 

Experience peace of mind with our paddle board paddles, fins, and bags. Crafted with innovative designs, state of the art manufacturing, and meticulous attention to detail, our products boast an impressively low failure rate. To further assure your satisfaction, we provide a standard 1-year warranty that covers manufacturing defects and faulty materials. Should you encounter any issues, our dedicated support team is ready to assist you.
We offer a hassle-free return policy for your convenience. If you’re not completely satisfied with your purchase, simply return it within 30 days for a refund or exchange. Please note that certain restrictions may apply.

Absolutely! As part of our commitment to exceptional service, we provide a free personal consultation with Chris Freeman, a renowned expert in the SUP industry. Chris, with his extensive knowledge and expertise, will personally guide you through the process of selecting the perfect paddle and fin based on your height, paddling style, and preferences. At Black Project SUP, we believe in going the extra mile to ensure your satisfaction and success on the water. Don’t miss out on this invaluable opportunity – contact us today to schedule your free personal consultation with Chris Freeman.

Absolutely! If your local SUP store is an official Black Project retail partner, they will be more than happy to assist you in getting your hands on our high-quality paddles and SUP fins. However, if they are not currently one of our retailers, don’t worry! You have two options: you can conveniently purchase your paddle or fin online directly from our website, or you can kindly request your local store to reach out to us. To find the nearest store, simply refer to our handy Dealer Locator map. We’re dedicated to ensuring you have easy access to our products, no matter where you are.

Based in Maui, Hawaii, we proudly ship all retail orders directly from our tropical paradise location.
We are dedicated to providing swift delivery for your orders. Our team works diligently to ensure that all orders are processed and shipped within 1-2 business days. We understand the importance of prompt service and want you to enjoy your Black Project SUP products as soon as possible. Rest assured that we prioritize efficiency without compromising on quality.
We offer reliable shipping options to cater to both domestic and international paddlers. For domestic orders, we utilize FedEx 2-Day service, ensuring speedy delivery within the United States. International customers can enjoy our FedEx International Economy service, which typically delivers orders within 3-7 business days. We understand the importance of timely shipping and strive to provide efficient service to all our valued customers, no matter their location.
We proudly offer worldwide shipping at affordable rates, starting from just $25 per order. Our shipping rates are intentionally kept low and subsidized to ensure you enjoy cost-effective delivery. To ensure your order arrives swiftly and securely, we rely on the trusted services of FedEx International Economy and FedEx International Priority. With these reliable partners, you can expect your package to reach you within an estimated timeframe of 3 to 7 business days for international shipments. We strive to make the shipping process smooth and efficient, so you can start enjoying your Black Project products as soon as possible, no matter where you are in the world.
We understand the importance of keeping track of your order and planning for delivery. As soon as your order is shipped, we will provide you with a tracking number via email. This way, you can easily monitor the progress of your shipment and stay informed about its estimated delivery date.

Please note that customers are responsible for any duties, taxes, and fees that may be applicable in their local market for imported products. These charges are determined by the customs authorities in your country and are beyond our control. We recommend checking with your local customs office to understand the specific regulations and fees that may apply. Should you have any further questions or need assistance, feel free to contact us.

In the unlikely event that your order arrives damaged or defective, we’re here to help. Please reach out to us right away, and our team will swiftly resolve the issue to ensure your complete satisfaction. Your happiness is our top priority, and we’re committed to providing you with a seamless shopping experience. Don’t hesitate to contact us, and we’ll take care of everything for you.

If there happens to be an error with your order, we’re here to make it right. Simply reach out to us, and our team will quickly address the issue to ensure your complete satisfaction. Your happiness is our priority, and we strive to provide exceptional customer service. Count on us to resolve any discrepancies or concerns with your order promptly. We value your trust in us and are committed to delivering a seamless and hassle-free shopping experience. Contact us with any issues.

We understand that circumstances may change, and we’re here to assist you. If you need to make any changes to your order, please reach out to us at your earliest convenience. We’ll do our best to accommodate your request and ensure your satisfaction. Your needs are important to us, and we’re committed to providing excellent customer service. Contact us today, and we’ll work together to address any necessary modifications.

Contact us and we will provide you with step-by-step guidance on the return or exchange process which may vary with different products. Your satisfaction is our top priority we are here to help you enjoy the best experience on the water.

We understand the importance of providing diverse payment options for our domestic and international customers. That’s why we accept major credit cards, including Visa, Mastercard, American Express, and Discover, ensuring that you can use your preferred card for a seamless checkout experience. Additionally, we offer convenient and secure payment methods like PayPal and Google Pay, which are widely recognized and trusted globally. Whether you’re shopping from anywhere around the world, you can feel confident knowing that your transaction will be safe and convenient. Choose the payment method that suits you best and enjoy a hassle-free international shopping experience with us.

SUP paddles are not one-size-fits-all, and different factors come into play when determining the ideal paddle length. That’s why many of our SUP paddles offer a wide 30cm (12 inches) range of non-twist adjustment. This means you can easily adjust the paddle length to suit your height, paddle board, water conditions, and paddling style. Whether you prefer a shorter paddle for your SUP surfing sessions or a longer paddle length for relaxed touring, our adjustable paddle options have you and your  Ohana (family) covered. 

We have the perfect solution for gifting to your fellow stand up paddling enthusiasts. Our Black Project SUP gift cards are available in various denominations, allowing you to choose the amount that suits your budget. It’s a convenient and hassle-free way to surprise your loved ones with a thoughtful present. The best part? You can have the gift card delivered directly to their inbox via email, making it a quick and seamless process. Let them embark on their own paddleboarding adventure and explore our range of high-quality products. Give the gift of choice and elevate their paddling experience with a Black Project SUP gift card.

If you question is not answered above please contact us for personal support.