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Shipping FAQs

Like you, we don’t like paying high or complicated shipping charges and hence we keep our shipping policy very simple and transparent.

Where does my paddle and/or fin ship from?

Maui. 

All retail orders ship direct from our Maui, Hawaii location.

 

When will my new paddle or fin(s) ship once I place my order?

Typically same or next day!

Many shipments are processed and shipped the same day you place your order. Our normal shipping days are Monday, Wednesday and Friday but at busy times we ship daily. If your item is back ordered or delayed you will be informed by email.

 

Will I get a tracking number?

Yes. 

Once your order has shipped you will receive an automated tracking email which enables you to follow your package’s journey from Maui.

 

How much will I be charged for USA Domestic Shipping?

Nothing!

FREE SHIPPING to all 50 USA states. 

Smaller and lighter packages are shipped via USPS Priority Mail while for larger shipments and most paddles we use FedEx 2 Day shipping and where possible FedEx Priority Overnight.

It typically takes 3 days for USPS shipments and 2 days for FedEx.

 

How much will I be charged for shipping to Canada?

Nothing!

FREE SHIPPING to Canada.

Most packages ship via Fedex International Economy and some smaller packages are shipped via USPS Priority International.

It typically takes 3 to 5 days for FedEx and 4-7 days for USPS shipments to arrive in Canada.

 

How much will I be charged for shipping worldwide?

Only $30 per order.

We charge a low and subsidized flat rate of $30 per order.

We use FedEx International Economy and Fedex International Priority for all international shipments. Our experience is that FedEx offers the best customer experience and we work closely with them to achieve fast and effective shipping.

It typically takes 3 to 6 days for FedEx shipments to arrive worldwide.

 

Can I pick up my order from Maui?

Yes, but not always possible.

If you are in Maui, you can arrange to pick up your paddle or fins from our Haiku location, appointments need to be arranged ahead time and this is not always possible. It is often easier for us to have your order shipped to your home or hotel via overnight shipping.

 

Do I pay duties & customs?

Yes.

Customers are responsible for any and all duties, taxes and fees applicable in their local market for imported products.

 

Any questions?

If you have any questions regarding shipping please do not hesitate to contact us.

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